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CASE STUDY no. 2
Improve delivery reliability

KEY TAKEAWAY
From optimistic plans to reliable commitments









THE CHALLENGE
Weekly plans were unreliable. Planning meetings focused on explaining missed work rather than improving flow.
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WHAT WE DID
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Implemented the Last Planner System® as a production control system
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Reframed weekly planning as a commitment conversation
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Digitally supported clearer task definition and readiness checks
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Coached leaders and supervisors in Lean planning behaviours
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WHAT IMRPOVED (metricslight)
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Planned Percent Complete (PPC) improved materially over time
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Fewer tasks released prematurely
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Better quality task definitions
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Planning meetings became shorter, more focused and more collaborative
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THE OUTCOME
Commitments became more realistic, and delivery reliability improved without accelerating the programme.
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